The consumer’s perception of care is a critical component to determining how well a facility or unit is preforming to meet the patient’s goals. Recognized as a fundamental activity of the organization by accreditors like The Joint Commission and funders like CMS and SAMHSA, a psychiatric facility is still faced with the challenge of finding a cost-effective tool designed for its service population that is also scientifically validated. NRI has the tool for you.
The Inpatient Consumer Survey (ICS) has been rigorously tested (see related reading below) after its initial development (see related reading below) utilizing the insights of former consumers of psychiatric care. The tool has been in use since 2002 by over 100 US psychiatric facilities. Currently 87 psychiatric facilities submit monthly data to the NRI warehouse for benchmarking.
Commendations for the ICS
American Nurses Credentialing Center (ANCC) approved NRI’s crosswalk in March 2017 of ICS items to ANCC patient satisfaction categories in the Exemplary Professional Practice standard EP23EO of the 2014 Magnet® Application Manual.
The National Quality Forum endorsed the ICS measures in 2010 and in 2015 as “best in class” to gather patients’ evaluation of their inpatient care.
CMS highlighted the ICS as an exemplar tool in their initial promotion of measures for the Inpatient Psychiatric Facility Quality Reporting Program in 2011
The Joint Commission accepted NRI’s specifications of performance measures based on the ICS for use in the ORYX initiative in 2004.
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