State Mental Health Agency Workforce and Use of Technology, 2022

This report focuses on SMHAs’ use of technology to enhance their behavioral health workforce, including telehealth, using technology for training, and learning management systems.

The ongoing Covid-19 pandemic has highlighted the role of technology within behavioral healthcare service delivery, notably regarding the widespread use of telemedicine to virtually connect with clients. Technology also has practical applications within state mental health agencies (SMHAs), as seen in video conferencing to deliver online trainings and the use of learning management systems (LMS) to foster virtual learning environments. Leveraging the use of technology could allow SMHAs to expand their service reach and provider base by recruiting top talent that may be geographically dispersed but connected through virtual systems and processes.

In addition to this Profiles report on State Mental Health Agency Technology, other new and updated Profiles reports on Crisis Services on the NRI website focus on specific aspects of the crisis services continuum.