New Profile Report: State Mental Health Agency Support for Crisis Centers

Behavioral Health Crisis Contact Centers are the front door to behavioral health crisis care and are staffed by clinically trained behavioral health workers. In 2024, 573 behavioral health crisis contact centers operating in 50 states and the District of Columbia answered more than 7.9 million calls, texts, or chats requesting assistance (50 states reporting).

Every state is supporting at least one behavioral health crisis contact center participating in the 988/Lifeline. 988/Lifeline contact centers are available 24/7 and staffed by clinicians that provide behavioral health crisis interventions via telephone, text, and chat.

Profiles reports are available at: www.nri-inc.org/profiles. State Mental Health Agency staff have access to detailed accompanying materials through the NRI’s State Profiles restricted access website. Please contact NRI at [email protected] with any questions or comments.